Return & Refund
Important Note:
Requests may be rejected if the product is not in its original condition upon inspection by our team.
We do not accept any exchange and return requests for products purchased during a SALE.
The entire exchange or return process typically takes 10 to 15 working days; however, timelines may vary based on your shipping location.
Defect or Wrong Product Delivered:
If you receive a defective or incorrect product, please email us at help@livro.co.in with images of the item and order number within 2 days of receiving your package. Our team will review your case and get back to you with the next steps if it qualifies for a replacement.
Please note that we do not offer returns in this situation. The delivery timeline for your replacement product will depend on your shipping location.
Late or Missing Refunds (due to payment failure, if applicable)
These typically happen due to an issue between your bank and the payment partner on our website. However, almost always, the transactions are rightfully fixed, without any intervention required. This entire process is known to take 7-8 working days.
If you haven’t received a refund post this time frame, first check your bank account again.
Then contact your credit card company, since it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@livro.co.in